Homeo aims to protect clients from paying for incomplete or materially deficient work while protecting workers from unfair non-payment after legitimate service delivery. Refund decisions are based on job records, timing, evidence, policy, payment status, and legal obligations.

• The worker did not arrive and did not reasonably reschedule.
• The worker declined or cancelled before meaningful preparation or work began.
• The client cancelled within an allowed cancellation window.
• The completed work materially differed from the accepted job scope and the issue was documented promptly.
• A duplicate, mistaken, or unauthorized payment occurred and can be verified.
• Homeo determines that a safety, fraud, or policy issue requires reversal or credit.

• The worker completed the agreed scope and the client later changed preferences or expectations.
• The client provided inaccurate job details, denied access, was unavailable, or cancelled after the worker incurred reasonable preparation or travel costs.
• Issues were caused by pre-existing property conditions, missing materials, third-party delays, or hazards outside the worker's control.
• The client and worker moved the job off-platform, preventing Homeo from verifying scope, payment, or completion.

For escrow-style secured payments, Homeo may hold funds during a review and decide to release payment to the worker, refund the client, split funds, apply a credit, or request additional documentation.

Homeo may apply cancellation fees when a client cancels close to the scheduled time, denies access, repeatedly reschedules, or cancels after the worker has reasonably begun travel, preparation, diagnosis, or material purchase. Fees may be paid to the worker, retained as platform fees, or credited depending on the situation.

Approved refunds are usually initiated promptly, but bank, card, UPI, wallet, and payment-provider timelines vary. Some refunds may take several business days to appear. Gateway fees, taxes, and currency or bank charges may be non-refundable where permitted by law.

If a client files a chargeback or external payment dispute, Homeo may pause account access, withhold related payouts, submit evidence, recover amounts, or apply account restrictions until the payment network resolves the matter.

• Open the relevant job in Homeo and contact support as soon as possible.
• Describe the issue, desired resolution, and whether the worker has had an opportunity to fix the problem.
• Attach relevant photos, messages, receipts, and completion evidence.
• Keep communication on Homeo while the review is active.

Refund questions may be sent to legal@homeoservices.in. Include your job reference, payment reference, and a concise timeline of events.