No employment relationship
Independent Contractor Status
Workers use Homeo as independent service providers. Nothing in this Agreement creates an employment, partnership, franchise, agency, or joint venture relationship with Homeo. Workers control how they perform accepted services, subject to law, client requirements, marketplace standards, and safety rules.
Worker responsibility
Workers are responsible for taxes, licenses, tools, insurance, permits, transportation, assistants, and compliance obligations applicable to their services.
KYC and trust
Eligibility and Verification
- Provide accurate identity, business, skill, experience, contact, tax, payout, and service-area information.
- Complete required verification, KYC, payout onboarding, and compliance checks before receiving jobs or payouts.
- Keep documents and profile information current.
- Notify Homeo promptly if you can no longer lawfully or safely provide a listed service.
Professional delivery
Service Standards
- Arrive on time or communicate delays as early as possible.
- Review the job scope before starting and document any changes through Homeo.
- Perform services with reasonable skill, care, safety, cleanliness, and respect for property.
- Use appropriate tools, materials, protective equipment, and methods for the accepted service.
- Do not accept work you are not qualified, licensed, equipped, or legally permitted to perform.
Secured payment release
Payments and Payouts
Where a job uses secured platform payments, workers should confirm the required payment state in Homeo before beginning work. Homeo may release funds after completion and approval, subject to platform fees, taxes, dispute review, chargebacks, fraud checks, payout-provider rules, and account eligibility.
- Payouts may be delayed if verification is incomplete or a payment provider requires additional review.
- Homeo may offset refunds, chargebacks, fees, penalties, or amounts owed from future payouts where permitted.
- Workers must not solicit off-platform payment for jobs sourced through Homeo unless Homeo expressly permits it.
Transparent pricing
Materials, Expenses, and Estimates
Workers should disclose material costs, diagnostic fees, travel fees, and additional charges before incurring them. Any increase to the agreed price or scope should be accepted by the client through Homeo where possible.
Evidence-based outcomes
Disputes and Quality Reviews
If a client disputes completion, quality, damage, timing, or pricing, Homeo may review job messages, photos, completion notes, payment state, worker history, and client history. Homeo may release funds, refund funds, split funds, require correction, restrict accounts, or take other marketplace action.
Safety and trust
Worker Conduct
- Do not harass, threaten, discriminate, misrepresent credentials, or pressure clients into off-platform arrangements.
- Do not bring unauthorized people to a job site unless agreed and legally permitted.
- Do not access private areas or personal information unrelated to the job.
- Do not use Homeo for illegal, unsafe, fraudulent, or deceptive services.
Performance signals
Reviews and Marketplace Ranking
Homeo may use completion rate, ratings, response time, cancellations, disputes, availability, verification status, service radius, and client feedback to determine worker visibility, eligibility, and marketplace ranking.
Account action
Suspension and Termination
Homeo may suspend, restrict, or terminate worker access for policy violations, safety concerns, fraud risk, failed verification, repeated poor performance, payment issues, legal requests, or conduct that harms marketplace trust.
Worker operations
Contact
Worker agreement questions may be sent to legal@homeoservices.in. Questions about a specific payout or job should include the worker profile and job reference.